1. Introduction
At Wanroi Ltd, trading as Tasky Net (“Company,” “we,” “us,” or “our”), we are committed to providing high-quality products and services. This Refund Policy outlines the conditions
under which we offer refunds for our products and services, in compliance with UK consumer protection laws.
2. General Refund Policy
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Eligibility for Refunds
: Refunds are available in accordance with UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. The eligibility for a refund depends on the nature of the product or service and the circumstances
of the request.
3. Refunds for Physical Goods
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Return Period
: You have the right to request a refund for physical goods within 14 days of receiving your order. This period allows you to inspect the goods and determine if they meet your expectations.
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Condition of Goods
: To be eligible for a refund, goods must be returned in their original, unused condition with all packaging and labels intact. We reserve the right to reject returns if goods are damaged or not in a resaleable condition.
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Return Process
: To request a refund, please contact our customer support team at info@wanroi.com with your order details. We will provide instructions for returning the goods. The cost of return shipping may be your responsibility unless
otherwise specified.
4. Refunds for Digital Products and Services
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Digital Products
: Refunds for digital products, such as software or digital business cards, may be requested within 14 days of purchase if the product is faulty or does not meet the description provided. Once downloaded or accessed, digital
products are generally not eligible for a refund unless they are defective or not as described.
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Services
: If you cancel a service before it has been performed, you are entitled to a full refund. For services that have been fully performed, refunds are generally not available.
5. Refunds for Subscriptions
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Monthly and Yearly Subscriptions
: For subscriptions, you can cancel your service at any time. Refunds for unused portions of the subscription will not be provided unless specified in a promotional offer or under exceptional circumstances.
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Cancellation
: To cancel a subscription, please contact our customer support team before the next billing cycle to avoid additional charges. Cancellation will take effect at the end of the current billing period.
6. Exceptions to Refunds
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Customized Products: Products made to your specifications or customized according to your requirements are not eligible for a refund once production has started.
- Perishable Items: Items that have a limited shelf life or are perishable may not be eligible for a refund.
7. Processing Refunds
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Refund Timeline
: Refunds will be processed within 14 days of receiving the returned goods or processing your cancellation request. The refund will be issued to the original payment method used for the purchase.
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Notification
: You will receive a confirmation email once your refund has been processed. Please allow additional time for the refund to reflect in your account, depending on your payment provider.
8. Contact Information
For any questions or to initiate a refund request, please contact our customer support team at:
Wanroi Ltd, trading as Tasky Net
SQB 77 Marsh Wall
Canary Wharf, London
E14 9SH
Email: info@wanroi.com
9. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be communicated through our website or via email. Continued use of our products and services after such changes constitutes acceptance of the
revised Refund Policy.